AGiLiENCE Expertise Locator, the smart email-agent
Break the compromise between relevancy and overhead !
One approach is the creation of a search system of high precision using controlled vocabulary consisting of a taxonomy of terms maintained explicitly for this purpose.
However, such a system would not meet the requirements of the ever-changing, fast-paced terminology and topics in many areas.
It is questionable how often such a system would be used because it must be continually maintained by central content administrators and by each employee for his or her own expert profile.
Thus, passive profiling in the form of unstructured information, such as documents or e-mails, proves to be the better solution.
This second approach supports the creation of dynamic (fluid) number of terms.
The employee profile is then generated by analyzing such texts, along with a description of the job profile in its own words.
The profile is based on terms automatically extracted from the documents and then linked to employee's name, who has complete control over whether and to what degree the profile can be viewed by others.
Description of AGiLiENCE Expertise Locator
AGiLiENCE Expertise Locator is a smart and easy to use email agent.
it extends your personal network, and brings the entire Network knowledge of your Organisation to your finger tips: the person you're looking for is now just an email away!
Just send your request by email. The Mail Agent immediately sends you back a personalized email newsletter including:
People who might know and reply to the answer ("who knows what),
Brokers: people "who know who knows" the subject,
Preview and links to relevant Solutions and similar Requests
Every suggested people can be invited by email. From their notification, invited people will be able to reply or forward the question. See brokering for more information.
Every action launches a learning loop. Whenever you ask, reply or forward, AGiLiENCE Expertise Locator is improving the way to suggest you for a specific subject.
You can also send an email with attached files to update your profile. A return email will inform you that your profile has been updated, including:
An updated list of your Peers (similar profile),
Statistic information.